Tenant FAQ

Applicants must be at least 18 years of age and would need to provide an email address in order for the Leasing Department to email a link for the application.

No, you need to send an application for a viewed property. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf. Applying without viewing the property may result in denial of your application and loss of your application fee

It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs in person.

Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we'll quickly organize a property viewing. Our goal is to make sure you find your dream home.

Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

Security deposit is usually equal to one month’s rent but there are cases where landlord will request two month’s rent to have on file.

Your rent is due on the first day of every month. Rent is to be paid on the tenant portal via:

• Paying online. Click here to access the system. Use Tenant Login to view your account and view your balance as well.
• Use PayNearMe to pay at Retail Cash Payments.

Cash payments directly to management are not accepted for security reasons.

Rent increases usually happen after the lease term expiration. Of course, rent is not always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We are not able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.

Immediately call our accounts receivables department. Failing to contact could lead to an eviction which would reflect on your rental history and potentially your credit.

Yes, but every roommate needs to apply and must be approved. Skipping applying for a roommate violates the lease and could lead to lease termination.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken air conditioner during the extremely humid seasons are emergencies.

The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.

No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you are present.

Yes, all the tenants need to have renters’ insurance before moving in. You have to show a renters insurance confirmation before receiving the keys.